Hi, I’m Petra Kordiš.
”Specialty coffee lover, wine and speakeasy-bar seeker, judging a room by the bathrobe quality and whether dogs are welcome.”
With over a decade of hands-on experience in running hotels, developing luxury glamping resorts and building hospitality brands, I’ve learned that success isn’t just about design or service- it’s about creating moments that stay with people long after they leave.
Most consultants look at your business through a spreadsheet. I look at it through the eyes of your guests and the hands of your staff.
That came from my first role, as executive director of Charming Slovenia Resorts for 8 years. Early on, I worked alongside a consultant brought in to advise the property, and it taught me something that never left: knowing hospitality means knowing every process from the inside out. It means doing the dirty work, and understanding the person behind every task - not just the task itself. I saw exactly how much knowledge of human behaviour the job actually demanded.
The Story
Slowly, through many personal connections, other GM’s, executive directors began inviting me into their hotels to carry out secret guest reports.
Evaluating a stay not against a checklist, but against a real understanding of what that stay could be. Three years into the role of executive director, the same team opened a second resort under the brand. This time, the foundations held.
That is what Room55 is built on.
BA & MA, Cultural Anthropology, University of Ljubljana (2009–2015) · Marketing, PR & Events, Dimanche Rouge, Paris (2013–2014) · Systemic & Family Therapy Training, EFTA-affiliated (2015–2017) · Executive Director, Charming Slovenia Resorts (2016–2025) · General Manager, NEU Residences (2024) · Founder, Room55 (2025–present)
Rooted in human behvaior
A background in cultural anthropology - a master's from the University of Ljubljana - and further training in systemic and family therapy shapes every engagement. Hospitality is fundamentally about human behaviour, and the best guest experiences are designed around that. Not just aesthetically. Psychologically.
It shows up in how I train teams - not through scripts, but through helping staff recognise the pattern behind a guest's request, so the response feels instinctive instead of rehearsed.
And it shows up in how I design guest experiences: mapping the emotional arc of a stay - the arrival, the first ten minutes, the moment a guest quietly decides whether to trust the place - rather than just the physical touchpoints a checklist would cover.
Data from 2025
That Tells a Story
Every stay a guest remembers well is really several smaller jobs done properly and mostly invisibly: the opening that didn't fall apart in week two, the process that got fixed before it broke in high season, the training that meant a new hire didn't have to guess. Below is where that work actually went - six segments, one hospitality obsession.