Hotel opening & operational setupYour hotel, built to work from the inside out.
Most hotel projects have an architect, a designer, and an investor with a vision. What they rarely have is someone who has actually run a hotel - who knows what breaks on opening week and what it takes to turn a beautiful property into a business that performs.
That is what this engagement is.
Phase one - Before opening
The pre-opening phase is where the foundations are built. Get this wrong and you spend the first two years fixing it.
SOP development across all departments
PMS selection and full configuration
OTA setup — Booking.com, Airbnb, direct booking
Pricing structure and rate strategy
Hiring plan, recruitment and team onboarding
Soft launch planning and on-site support
Phase two - After opening
Opening day is not the finish line. The first 90 days are where most boutique hotels lose the ground they spent months building. This phase stays close through that critical period - and acts immediately when something starts to slip.
Monthly KPI and performance review
Pricing adjustments based on live market data
GM and team coaching
On-call operational support
Investor reporting and reputation management
How it works
Part on-site, part remote - the balance shifts with the project phase. Every engagement is scoped individually.
The starting point is always a free 30-minute call.
Who this is for
Investors opening a boutique hotel. Properties that opened without proper foundations. Owners whose numbers aren't where they should be.